Wolf Furniture complaints and comments

Just wanted to acknowledge the great job that Michelle and her colleague Kim did helping my wife and I select furniture at the Wolf's store in Harrisburg last week.  From the moment that we met Michelle I knew it was going to be a different experience.  Most furniture sales people come across more like used car salesmen rather than someone that is genuinely interested in helping you.  Not so with Michelle and Kim.  They were friendly, warm, and obviously enjoyed their jobs.  The intimidating task of getting just the right furniture for our project was obviously a fun challenge for them.  And that made it fun for us.  They started by asking question regarding our home improvement project (who doesn't like to talk about their projects) and tried to capture the look and feel we were trying to achieve.  Then they walked us through different options in terms of style, quality, and price.  What I greatly appreciated was that they never pushed us in a direction that we didn't want to go.  They offered options, provided suggestions, but in the end continued to emphasize that my wife and I were the ones that needed to be happy with the final decision.  I never felt like they were trying to coax us into spending more than we were comfortable with, but at the same time felt like they were trying to guide us to options that were the best value/quality for our money.  It truely felt like they were working for us, not trying to sell us something.  When it came to fabric selections, their interior design skills were evident.  My wife and I thought we knew what we wanted until they began to point out the different "personalities" that could be created based on our color choices and combinations.  They continued to offer their opinions and experiences in a non-threatening, informative manner.   They are a great team and obviously have a love and passion for what they do. Michelle and Kim are great with your customers, but their positive attitude and contagious enthusiasm is no doubt influencing your other employees as well.  Whatever you are paying these two you are getting a huge return on the investment!